Privacy Policy
Caroline J. Holmgaard Privacy Policy
Introduction and contact details
Caroline Julø Holmgaard (and carolinejholmgaard.com) is committed to providing privacy for our clients.
This privacy notice provides you with details of how we collect and process your personal data, what it is used for and how it is kept safe through your use of our website and associated services. This includes any information you provide through our website when you purchase a product or service, sign up to our newsletter, complete a form, or participate in any prize draws or competitions.
By providing us with your data, you confirm that you are over the age of eighteen (18).
Caroline Julø Holmgaard is the Data Controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact details:
Name: Caroline Julø Holmgaard is the owner of Caroline J. Holmgaard and carolinejholmgaard.com
Email Address: caroline@carolinejholmgaard.com
Address: Please email for postal address if required
Date: This Privacy Policy was completed on April 22nd 2021
It is very important that the information we hold about you is up to date and accurate. Please let us know if your personal information changes by emailing us at info@carolinejholmgaard.com
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics, such as your full name, your email address(es), your telephone number(s), your physical address(es), Skype, Zoom or other relevant platform name, any other online identities that you wish to share, financial information (if you purchase a product or service), information about why you require my coaching services and any other information you submit via carolinejholmgaard.com
- The registration and handling of the information is to send you the relevant information, providing the service you have bought as well as help you if anything causes any trouble
- We always follow the current legalities regarding privacy policy when we use your information.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To provide and operate our services
- To be able to contact our visitors and users with general or personalized service-related notices and promotional messages
- For marketing purposes to share news, updates, and information about services and programs and promote them to you
- To contact you in regard to organizing or delivering a service, program, course or offer that you have signed up for or purchased
- To share information, trainings and offerings with you via our newsletter and email communications which you have signed up for
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
- To take payment and provide relevant information to financial services such as HMRC and Accountants
- To comply with any applicable laws and regulations
We may share this information with any legal or financial entity such as HMRC or Accountant Firms in order to comply with regulations.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Caroline Julø Holmgaard by emailing caroline@carolinejholmgaard.com
(b) We have a contractual obligation.
How we store your personal information
Your information is securely stored at my address for business.
We keep your personal information (personal information, pre-programme questionnaires, coaching/service related notes/files and feedback forms), for 3 years, unless you request otherwise. After this, we will delete any personal identifiers from these records. Any paper records will be stored securely in a locked away space and shredded before getting rid of them.
We keep your personal information (submitted through signing up on the website for communications) until you ask to be removed from the communications. We will then dispose your information by deleting all data relating to you (including name, email address and contact information).
Our company is hosted on the WordPress.com platform. WordPress.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through WordPress.com’s data storage, databases and the general WordPress.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by WordPress.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Your Data Protection rights
Under Data Protection Law /GDPR Regulations, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@carolinejholmgaard.com if you wish to make a request.
Cookies Policy
This website uses Cookies, as highlighted in our Cookie Banner. Cookies are small pieces of data stored on a site visitor’s browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. You can find out more information about Cookies here: All about Cookies.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us by emailing info@carolinejholmgaard.com
As I operate out of Denmark, you can also complain to Datatilsynet if you are unhappy with how we have used your data.
You can find all the contact information of datatilsynet on their website www.datatilsynet.dk
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.